Case Study
EZD RP KUiP
Managing users, permissions, and structures can be a complex task for any organization. This case study explores the KUiP system, a streamlined solution designed to simplify and enhance control over user management and permission allocation while maintaining organizational structure efficiency.
Why We Start This Project & Goal
Goals
Why Was the Project Created?
The KUiP project arose from a pressing business need to address issues within the existing system. Admins and Superadmins faced significant challenges due to unclear messages, partially functional features, and frequent errors when using tools for building structures and managing user permissions. These inefficiencies led to confusion, reduced productivity, and increased frustration. The project aimed to resolve these pain points by creating a more intuitive, reliable, and efficient system that aligns with user expectations and supports organizational goals.
My Role
What Did I Do?
Planning Steps
Research
Architecture
User Flow
User Persona
Design Mockups
Usability testing
Design System
Teamwork
How We Work On Project?
The KUiP project arose from a pressing business need to address issues within the existing system. Admins and Superadmins faced significant challenges due to unclear messages, partially functional features, and frequent errors when using tools for building structures and managing user permissions. These inefficiencies led to confusion, reduced productivity, and increased frustration. The project aimed to resolve these pain points by creating a more intuitive, reliable, and efficient system that aligns with user expectations and supports organizational goals.
Designers
Przemysław Budziło (Lead)
Piotr M.
Julia K.
Owners
Natalia Ł.
Maciej D.
Consultants IT
Joanna J. Sz.
Piotr G.
DevTeam
Imię N.
Problem Statement & Challenges
Challenges
What Keys Problems Was It Meant to Solve?
Main
- Streamlining workflows for managing users, permissions, and hierarchical structures effectively.
Usability Improvements
- Introduce warnings to prevent accidental deletions of users, structures, or relationships.
- Provide an intuitive tree diagram to represent parent-child relationships for easier comprehension.
- Enable instant access and editing of user permissions without navigating multiple screens.
- Facilitate fast user and relationship searches with advanced filtering options.
- Focus exclusively on optimizing the desktop experience. Only Desktop version.
Satisfaction Improvements
- Allow users to revert recent actions such as deleting a user or modifying permissions.
- Introduce comprehensive change logs for Superadmins to track system updates.
- Clearly distinguish between active and inactive users, with visibility into their role within the structure.
- Provide intelligent suggestions during text input.
- Retain filter selections across sessions, preventing resets when navigating between pages.
Solution
What Did I Do To Resolve Problems?
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Response of Qualitative & Quantitative Research
Usability testing
How Did I Do User Research?
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User Persona
To complete the project, we tried to get some surveys from users about their current experience. Their characteristics and the main insights we got are based on the survey results.
Empathy Map
Empathy map is a collaborative tool teams can use to gain a deeper insight into their customers. Empathy map an represent a group of users, such as customer segment.
User Flow
User flow reflects the user’s progress from the launch of the application to the discovery of all functionalities in the app and doing some actions.
Before
How Look Like?
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After
How Looking Now?
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Architecture Information
User flow reflects the user’s progress from the launch of the application to the discovery of all functionalities in the app and doing some actions.
Before
How Look Like?
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After
How Looking Now?
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StyleGuide
User flow reflects the user’s progress from the launch of the application to the discovery of all functionalities in the app and doing some actions.
Color
How Looking Now?
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Typography
How Looking Now?
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Design System
How Looking Now?
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Mockups
User flow reflects the user’s progress from the launch of the application to the discovery of all functionalities in the app and doing some actions.
Low-Fi
How Looking Now?
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Medium-Fi
How Looking Now?
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High-Fi
How Looking Now?
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Whats I Learn?
User flow reflects the user’s progress from the launch of the application to the discovery of all functionalities in the app and doing some actions.
High-Fi
How Looking Now?
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